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I have a license and XSI is not show in my account ??

Posted: 27 Aug 2017, 07:41
by t4d
There's a " We experienced technical issues and if Products & Services are missing from your account, try signing in again or contact us for help."

and I'm moving computers.. But I need my XSI ,. and it's not showing in my Autodesk account even after afew hours ..

license transfer app also returns error ..


any ideas ?

Re: I have a license and XSI is not show in my account ??

Posted: 06 Sep 2017, 18:27
by Rez007
Hello,

If I were you, I would definitely file a support ticket with Autodesk. It is not as easy to find there as you think it would, but when you are logged in, goto the support drop-down and look for "view cases" or something like that, and then in there, there will be a way to actually create a new case. Hopefully, that can help you out. :)

Re: I have a license and XSI is not show in my account ??

Posted: 06 Sep 2017, 18:46
by t4d
Sorry I should have replied earlier yes filed a support ticket on Sunday and got download link and license issued fixed Monday.. Pretty cool really